Privacy Policy

Effective Date: 14 August 2025

Surfacing Contractors Australia Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we

collect, use, store, and protect your personal information when you visit our website (surfcon.com.au) or interact with us.

  1. Information We Collect

We may collect the following types of personal information: Name, business name, and contact details (email address, phone number, postal address) Job title and organisation details Information you provide through forms, emails, or phone calls Website usage data (via cookies, analytics tools, and server logs) Any other information you choose to share with us

  1. How We Collect Your Information

We collect personal information through: Online enquiry forms and contact submissions Email or telephone communications Website analytics tools (e.g., Google Analytics) Social media interactions Business transactions and project engagements

  1. Use of Your Information

We use your personal information to: Respond to enquiries and provide quotes or proposals Deliver products and services you request Manage business relationships and communications Improve our website, services, and customer experience Send relevant marketing communications (with your consent) Meet legal and regulatory requirements

  1. Disclosure of Your Information

We may share your personal information with: Our employees and contractors for business purposes Service providers (e.g., IT support, marketing, delivery companies) Regulators, insurers, or legal representatives when required by law Business partners where necessary to complete your request or project We do not sell or rent personal information to third parties.

  1. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as 100% secure. You use our website and services at your own risk.

  1. Cookies and Website Tracking

Our website uses cookies and similar technologies to: Improve site functionality and performance Analyse traffic and usage patterns Remember your preferences You can adjust your browser settings to block cookies, but this may affect website functionality.

  1. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

  1. Accessing and Correcting Your Information

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe in accordance with the Privacy Act.

  1. Marketing and Opt-Out

We may send you marketing materials we believe are relevant to you. You can opt-out at any time by using the unsubscribe link in our emails or contacting us directly.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website with the “Effective Date” updated accordingly.

  1. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Adelaide
Phone: 08 8248 3322
Email: admin.sa@surfcon.com.au

Brisbane
Phone: 07 3265 1950
Email: admin.qld@surfcon.com.au

Phone: 1300 682 772